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Store Policies

How payment, processing, delivery, refunds and personalization work at Pen The Journey.

Payment

We accept direct deposit or online bank transfer to our First Citizens business account. The account details are shown at checkout and in your order confirmation email.

Once you complete the transfer, upload a screenshot or photo of your receipt using the link in your confirmation email, or send it to us on WhatsApp. Make sure the amount and our account number are visible.

If payment is not made within 3 business days, your order will be archived. Your order begins processing when proof of payment is received.

Have a gift certificate? Enter its code at checkout and its balance comes off your order total. See how gift certificates work.

Processing Time

Orders currently take approximately 7-9 days to process. Processing begins once your proof of payment is received, and delivery time is added after processing.

Shipping & Delivery

Choose a delivery method at checkout:

  • Courier: $30 TTD, delivered 1-3 days after processing.
  • CSF Tobago: $40 TTD, delivered 5-7 days after processing.

Orders of $500.00 TTD or more get free courier delivery in Trinidad. Free shipping doesn’t apply to CSF Tobago deliveries.

Please give an exact delivery address at checkout. You can also leave notes for the delivery person.

Refunds

If your order is cancelled after payment is made, 50% will be refunded (for material used to make your order) and the refund will be sent within 14 working days.

To cancel your order, please reach out to us on Instagram, WhatsApp or at penthejourneytt@gmail.com.

Item Personalization

Personalization refers to having your name and/or a quote added to our products for free. When adding your personalization text, please note that the item will be printed exactly as typed by the customer.

Should an error occur on our part when translating the text onto the item, PTJ will take full responsibility and the cover or item (in the case of notepads) will be reprinted and replaced free of charge.

However, if an error is made on the customer’s part (e.g. a spelling or abbreviation error), a replacement fee for materials used will be charged to the customer. This cost will vary according to the product that was purchased.

Thank you for your understanding!
Ryan and Rebecca