Privacy Policy

How Pen The Journey collects, uses and protects your information.
Last updated 5 November 2026.

Who we are

Pen The Journey (PTJ) is a handmade stationery company based in Trinidad and Tobago. We run the website at penthejourney.com. If you have any questions about this policy or your information, email us at penthejourneytt@gmail.com or message us on WhatsApp.

What we collect

We only collect what we need to run the shop and fulfil your orders.

Account details

When you create an account with an email address and password, we store your name and email address. Your password is handled by Firebase Authentication and is never visible to us.

Signing in with Google

If you choose to sign in with Google, Google shares your name, email address and profile picture with us so we can create and recognise your account. That is all we ask for. We do not access your contacts, files, calendar or anything else in your Google account, and we never post or send anything on your behalf.

You can remove our access at any time from your Google account permissions. Our use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements.

Orders

When you place an order we collect your name, email address, phone number, delivery address and any delivery notes you leave for us. You can also give us your Instagram handle so we can reach you there. We store the items you ordered, including any personalization text, so we can make and deliver them. Addresses you save to your account are kept so you can reuse them at checkout.

Payment

We do not take card payments on the website, so we never see or store card numbers. Orders are paid by bank transfer, and you send us a screenshot or photo of your receipt as proof of payment. That image is stored with your order so we can confirm the transfer. Please only share the amount and our account number; you can hide your own account details.

Gift certificates and promo codes

If you buy or use a gift certificate, we record its code, balance and the orders it was applied to. Promo codes you enter at checkout are recorded with your order.

Information collected automatically

Your cart is saved in your browser's local storage so it is still there when you come back. It never leaves your device until you check out.
Staying signed in uses browser storage managed by Firebase Authentication. Clearing your browser data signs you out.
Error and performance monitoring. We use Sentry to tell us when the site breaks and Firebase Performance Monitoring to measure how fast pages load. These collect technical details such as your browser type, device, pages visited and error messages. They do not record what you type.
Hosting logs. Our host, Netlify, keeps standard server logs (such as IP address and pages requested) for a short time for security and reliability.

We do not use advertising cookies or sell your information to anyone.

How we use your information

To make, personalize and deliver what you ordered.
To contact you about your order, for example to confirm payment, ask about a personalization detail or arrange delivery.
To let you sign in and see your orders and saved addresses.
To issue and redeem gift certificates and promo codes.
To keep the site working, fix errors and improve it.
To send you occasional news and offers, but only if you tick the box at checkout asking for them. You can opt out at any time by emailing us.

We share your information only with the services that help us run the shop, and only as much as each one needs:

Google Firebase stores our accounts, orders and receipt images and handles sign-in.
Netlify hosts the website.
Sentry receives error and performance reports.
Our courier (or CSF for Tobago deliveries) receives your name, phone number and delivery address so they can deliver your order.
WhatsApp, Instagram or email if you choose to contact us there. Those messages are also covered by that service's own privacy policy.

We may also share information if the law requires it or to protect our rights, our customers or our business.

How long we keep it

We keep your account for as long as you have one. Order records, including receipts, are kept for our business and accounting records. Error reports and performance data are kept by Sentry and Firebase for a limited time and then deleted. Unpaid orders are archived after 3 business days.

Your choices

You can view and change your saved addresses from your account page.
You can ask us to show you, correct or delete the personal information we hold about you. Email penthejourneytt@gmail.com from the address on your account and we will respond within a reasonable time. We may need to keep records of completed orders.
You can ask us to delete your account at any time. If you signed in with Google, you can also revoke our access in your Google account settings.
You can opt out of promotional emails by emailing us.

Security

The site is served over HTTPS, your data is stored with Google Firebase and access to it is limited to the people who run Pen The Journey. No online service can promise perfect security, but we take reasonable steps to protect your information.

Children

Our website is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has given us their details, please contact us and we will remove them.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top. Significant changes will also be noted on the site.

Thank you for trusting us with your story.
Ryan and Rebecca